Casibom FAQ —
Everything You Need to Know

Yes. Casibom is fully available for players in Bangladesh. The platform supports local payment methods including bKash, Nagad, and Rocket, and the casibom FAQ and support team are familiar with the needs of BD players. Registration is open to adults aged 18 and above.

On the Login page, click the "Forgot Password" link. Enter your registered email address and casibom will send you a password reset link. Follow the link in the email to set a new password. If you don't receive the email within a few minutes, check your spam folder or contact support at [email protected].

No. Casibom's terms allow only one account per person. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being suspended. If you have trouble accessing your existing account, contact support rather than creating a new one.

Casibom may ask you to verify your identity before processing larger withdrawals. Verification typically requires a copy of a valid government-issued ID (NID card or passport) and proof of your payment method. Submit the documents through your account dashboard and the verification team will review them within 24 hours.

If you wish to close your casibom account, contact the support team via live chat or email at [email protected]. Before closing, make sure to withdraw any remaining balance. If you're closing your account for responsible gaming reasons, consider using the self-exclusion option on the Responsible Gaming page instead.

Deposits via bKash, Nagad, and Rocket are processed instantly. As soon as your payment is confirmed by the mobile banking provider, the funds appear in your casibom balance and you can start playing immediately. There is no waiting period for deposits.

The minimum deposit on casibom is ৳100. This low threshold means you don't need a large amount to get started. You can top up your balance in small amounts as often as you like, making casibom accessible for players with any budget.

If your deposit hasn't appeared in your casibom balance within 10 minutes, first check that the transaction was completed successfully in your bKash, Nagad, or Rocket app. If the payment went through on your end but hasn't credited, contact casibom support via live chat with your transaction ID and the support team will resolve it quickly.

Casibom does not charge any fees for deposits. The full amount you send via bKash, Nagad, or Rocket is credited to your casibom balance. Note that your mobile banking provider may apply their own standard transaction charges — check with your provider for their current fee schedule.

Most casibom withdrawals are processed within a few minutes to a few hours. Standard withdrawals to bKash, Nagad, or Rocket are typically completed the same day. During peak periods or for larger amounts, processing may take up to 24 hours. You'll receive a notification once your withdrawal has been sent.

The minimum withdrawal amount on casibom is ৳200. There is no maximum withdrawal limit for standard accounts, though very large withdrawals may require additional identity verification. Casibom processes all legitimate withdrawal requests promptly.

A pending withdrawal usually means your account verification is incomplete, there is an active bonus with wagering requirements that haven't been met, or the withdrawal is being reviewed by the security team. Check your account dashboard for any pending verification steps. If everything looks complete and your withdrawal is still pending after 24 hours, contact support.

Yes, but bonus winnings are subject to wagering requirements before they can be withdrawn. The wagering requirement means you need to bet a certain multiple of the bonus amount before the winnings become withdrawable. The specific requirements for each bonus are listed on the Promotion page. Once the requirements are met, winnings are transferred to your withdrawable balance automatically.

Casibom offers 50+ games across multiple categories. Featured titles include Mines Grand (strategy), Mermaid Fishing (shooter), Queen of Bounty (slots), Panda Dragon Boat (racing), Circle (wheel), and Super Keno (numbers). The full library is available on the Game page.

RTP stands for Return to Player — it's the percentage of total bets that a game pays back to players over time. Casibom games have an average RTP of around 97%, which means for every ৳100 wagered across all players, approximately ৳97 is returned as winnings. Individual sessions will vary, but the high RTP means casibom games are genuinely competitive and not stacked heavily against the player.

Most casibom games have a minimum stake of ৳10, making them accessible for all types of players. Some games like Queen of Bounty have a minimum of ৳20 due to their bonus round mechanics. You can check the minimum and maximum stakes for each game in the game's information panel before you start playing.

If you experience a disconnection during a casibom game round, the round result is still recorded on the server. When you reconnect, the outcome will be displayed and any winnings will be credited to your balance automatically. If you believe a round result was not credited correctly after reconnecting, contact support with the game name and approximate time of the disconnection.

Many casibom games offer a demo or practice mode that lets you get familiar with the mechanics without risking real money. Look for the "Demo" or "Try Free" option on the game's launch screen. Note that winnings in demo mode are not real and cannot be withdrawn — demo mode is purely for learning the game.

Wagering requirements specify how many times you need to bet the bonus amount before the bonus funds and any winnings from them become withdrawable. For example, a ৳500 bonus with a 10x wagering requirement means you need to place ৳5,000 in total bets before withdrawing. The specific wagering requirements for each casibom promotion are clearly stated on the Promotion page.

Yes. Casibom regularly runs cashback promotions, particularly on specific games like Mines Grand. Cashback bonuses return a percentage of your net losses over a defined period back to your balance. Cashback is usually credited automatically and may have lower or no wagering requirements compared to deposit bonuses. Check the Promotion page for currently active cashback offers.

Most casibom promotions are claimed automatically when you meet the qualifying conditions — for example, making a qualifying deposit or reaching a game milestone. Some promotions require you to opt in via the Promotion page or enter a promo code during deposit. Each promotion's claim method is clearly explained on its individual promotion card.

If a bonus hasn't appeared in your account after meeting the qualifying conditions, first check the promotion's terms to confirm you've met all requirements. Some bonuses are credited within a few hours rather than instantly. If the bonus still hasn't appeared after 24 hours, contact casibom support via live chat or email at [email protected] with details of the promotion and your qualifying activity.

Visit the App page on your Android phone and tap the download button to get the APK file. Before installing, go to your phone's Settings, then Security, and enable "Install from unknown sources." Once enabled, open the downloaded APK file and follow the on-screen instructions. The casibom app will be installed in under a minute.

Yes. The casibom app gives you access to the full game library including Mines Grand, Mermaid Fishing, Queen of Bounty, Panda Dragon Boat, Circle, and Super Keno. All games are fully optimised for touchscreen play. Deposits, withdrawals, and bonus claims are also available directly within the app.

If the casibom app isn't loading or is crashing, try these steps in order: clear the app cache in your phone's app settings, check that your internet connection is stable, and make sure you have the latest version of the app installed. If the problem persists after reinstalling the app, contact support via live chat with your device model and Android/iOS version.

Yes, the casibom app is completely free to download and install. There are no subscription fees or download charges. You only need funds in your casibom account to place bets. Head to the App page to get started.